Patients, doctors seek remedy for confusion over BlueCross BlueShield of Tennessee's Network E

Chattanooga Times-Free Press
Jul 27, 2014

As consumers begin using the new health insurance marketplaces, they’re discovering — to their dismay — that the choice of doctors is much narrower than previous plans. R. Lawrence Van Horn, executive director of health affairs at the Vanderbilt Owen Graduate School of Management, likened the furor to growing pains as people adjust to changes in health care.